< Da-iCE ai contact tour 2021> Tochigi / Maihama Performance Transfer Performance Schedule / Ticket Refund Information

Thank you for always supporting Da-iCE.

We have announced the postponement of the event < Da-iCE ai contact tour 2021> We would like to inform you that the transfer schedule has been decided for the Tochigi / Maihama performance.

■ Outline of transfer performance (opening time / starting time)
November 23, 2021 (Tuesday / holiday) [Tochigi] Tochigi Prefectural Education Center, Large Hall
Part 1 [~ Live contact tour ~] 13: 30/14: 00
Part 2 [~ Eyes contact tour ~] 17: 00/17: 30
↓ ↓ ↓
December 19, 2021 (Sun) [Tochigi] Tochigi Prefectural Cultural Center * Venue change
Part 1 [~ Live contact tour ~] 13: 00/14: 00
Part 2 [~ Eyes contact tour ~] 17: 00/17: 30

■ Outline of transfer performance (opening time / starting time)
Sunday, November 28, 2021 [Chiba] MAIHAMA Amphitheater
Part 1 [~ Live contact tour ~] 13: 00/14: 00
Part 2 [~ Eyes contact tour ~] 17: 00/17: 30
↓ ↓ ↓
January 23, 2022 (Sun) [Chiba] MAIHAMA Amphitheater
Part 1 [~ Live contact tour ~] 15: 00/16: 00
Part 2 [~ Eyes contact tour ~] 19: 00/19: 30

Ticket fees will be refunded for customers who are unable to attend the transfer performance.
Please see below for the ticket fee refund method and refund acceptance period.
Customers who purchased with e + are requested to complete the refund procedure. Details of ticket resale will be announced on the Da-iCE official website at a later date.

Da-iCE Official Homepage: https://da-ice.jp/

Regarding the live distribution scheduled for the Maihama performance, we will also carry out transfer distribution on dTV on the same day as the transfer performance is held. For customers who cannot watch the transfer performance, we will refund the delivery ticket.
Please check the dTV site for details such as how to refund the delivery ticket.

■ Information on refunds for dTV distribution tickets: https://video.dmkt-sp.jp/ft/s0007256

Thank you for your understanding.
 


<Ticket refund method and refund acceptance period>
[Refund acceptance period: From November 29, 2021 (Monday) to December 3, 2021 (Friday)]
* The refund acceptance start time varies depending on the purchase source.
* We will not be able to respond outside the refund acceptance period, so please be sure to complete the procedure within the refund acceptance period.

[About ticketing]
Tickets currently received cannot be used for transfer performances. The distributed tickets will also be invalid.
We will notify you by e-mail of the ticket issuance start time according to the transfer performance date.
If the ticket for the transfer performance is issued, please distribute it again.
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■ ai 1st precedent / ai 2nd precedent / ai first-come-first-served basis / Da-iCE MOBiLE precedent / Customers who purchased with official LINE precedent
* Please complete the procedure only for those who wish to receive a refund.
[Requested refund acceptance period: November 29, 2021 (Monday) 13:00 to December 3, 2021 (Friday) 23:59]
From the "Refund Method Inquiry Page" below, enter the [Order Number] of the ticket for the performance to be refunded.
Please check the refund method and precautions, and be sure to complete the refund procedure yourself within the period.
<Refund method inquiry page> https://refundverify.y-tickets.jp/

[How to check the order number]
* Various emails are sent to the registered email address when purchasing tickets.
・ Ticket winning email
・ Payment completion email
・ Refund information email for this performance
・ Application status confirmation page

* No refunds will be given after the period. Please allow enough time for the procedure.

<Inquiries: Ticket Secretariat Refund window https://info2.y-tickets.jp/inquiry_refund/input＞
* Refunds will not be completed even if you contact us via the inquiry form with your bank account or request for a refund.
* It will take a few days to reply. Please inquire from the person who purchased the ticket with plenty of time within the refund period.

■ Customers who purchased Yahoo! Ticket Advance / Yahoo! General Release
* Please complete the procedure only for those who wish to receive a refund.
[Requested refund acceptance period: November 29, 2021 (Monday) 13:00 to December 3, 2021 (Friday) 23:59]
From the "Refund Method Inquiry Page" below, enter the [Order Number] of the ticket for the performance to be refunded.
Please check the refund method and precautions, and be sure to complete the refund procedure yourself within the period.
<Refund method inquiry page> https://refundverify.y-tickets.jp/

[How to check the order number]
* Various emails are sent to the email address registered in the Yahoo! Ticket.
・ Ticket winning email
・ Payment completion email
・ Refund information email for this performance
・ Yahoo! Ticket My Page

* No refunds will be given after the period. Please allow enough time for the procedure.

<Inquiries: Ticket Information Center https://info.y-tickets.jp/inquiry/input＞
* Refunds will not be completed even if you contact us via the inquiry form with your bank account or request for a refund.
* It will take a few days to reply. Please inquire from the person who purchased the ticket with plenty of time within the refund period.

■ Customers who used the resale
・ Tickets that have been put up for resale and have been established will be paid (refunded) as scheduled from AnyPASS according to the date of establishment.
・ For tickets that have been put up for resale and have not been approved, please follow the procedure for refunding at the above reception desk that was used when purchasing the ticket.

■ Customers who purchased at resale
* Please complete the procedure only for those who wish to receive a refund.
[Request for refund and account registration period: November 29, 2021 (Monday) 13:00 to December 3, 2021 (Friday) 23:59]

[STEP1]
Register a bank account to receive refunds.
Please refer to here for the registration method.
https://faq.anypass.jp/anypass/detail?site=VB91N06U&category=7&id=52
* Can be changed even after applying for a refund. Please register within the refund application period.

[Notes]
* When registering an account, be sure to check the information such as [branch name], [account name], and [account number] in your passbook before entering.
* Please make a note of the registered account information by yourself so that you do not forget it.

[STEP2]
Please apply for a refund.
Within the refund application period, select the target performance from My Events and press the "Apply for desired refund" button.
------------------------------
Refunds will be refunded for each [Purchase unit]. Please note that we cannot accept refunds for a limited number of sheets, such as 1 out of 2.
In addition, if you apply for a refund, the distributed tickets will also be invalidated, and the refund will be refunded to the purchaser at once.
------------------------------

[Notes]
* If you apply for a refund, your ticket will be invalid.
* Refund application cannot be canceled after application.
* Refund procedures will not be possible after the application period.
* If you have purchased multiple performances, please apply for a refund for each performance for which you wish to receive a refund.

[STEP3]
We will send the money to the registered bank account.
[Start of remittance: December 24, 2021 (Friday) ~]
 
Remittance will start sequentially to the account registered in STEP2.
Please check the refund by yourself in the bookkeeping etc.
* Depending on the financial institution, it may take some time before the money is sent.
* If there is an error in the registered account, no refund will be given.
In that case, you will need to register your account again, and it will take about one month to transfer the money.
In that case, please note that the re-procedure fee (550 yen / case) will be deducted.

<Inquiries about resale / AnyPASS: FAQ https://faq.anypass.jp＞
* Refunds will not be completed even if you contact us via the inquiry form with your bank account or request for a refund.
If the FAQ does not help, please contact us.
https://store.anypass.jp/contact

■ Customers who purchased with e +
* Customers who purchased with e + are requested to complete the refund procedure.
[Refund acceptance period: November 29, 2021 (Monday) 10:00 to December 3, 2021 (Friday) 23:59]
Please refer to the following as the refund method differs depending on the payment method you applied for.
Refund method confirmation chart http://eplus.jp/refund1/
e + Q & A page https://eplus.jp/qa/

■ Customers who purchased at Ticket PIA
* Please complete the procedure only for those who wish to receive a refund.
[Requested refund acceptance period: November 29, 2021 (Monday) 10:00 to December 3, 2021 (Friday) 23:59]
Please apply for a refund from the refund request form.
Reception form: http://w.pia.jp/t/daice-refund/
After the refund acceptance period ends, refunds will be made to the address at the time of purchase using a postal transfer withdrawal certificate around the end of January.

■ Customers who purchased LAWSON TICKET (Lencore Card / Pre-Request) in advance or for general sale
* Please complete the procedure only for those who wish to receive a refund.
[Requested refund acceptance period: November 29, 2021 (Monday) 10:00 to December 3, 2021 (Friday) 23:59]
[Refund access site] https://l-tike.com

* Please complete the procedure only for those who wish to receive a refund at this time.
* You do not need an "electronic ticket" for refund procedures.

Refunds will be accepted [reservation number (application unit)].
You can either refund the entire number of purchases or use the entire number for the transfer performance. Please note.
The refund procedure is "[LAWSON TICKET] https://l-tike.com After logging in, and after completing the refund procedure from "My Page (Note 1)" on the site,
We will refund you by using CASHPOST (Note 2).
Please note that refunds from sites other than the place of purchase and refunds outside the period are not possible.
* Note 1) You need to log in to "My Page" to check the tickets purchased at LAWSON TICKET Lencore Pre-Request and general sale.
* Note 2) CASHPOST is a service provided by Econtext, a fund transfer company under the jurisdiction of the Financial Services Agency (registration number: Kanto Finance Bureau Director No. 00030).

[Notes]
* Once the refund procedure is completed, the ticket will be invalid.
* The refund procedure cannot be canceled after the refund procedure is completed.
* Refunds will be made for each [Reservation number (application unit)]. Please note that we cannot accept refunds for a limited number of tickets, such as 1 out of 2.
* Refund procedures will not be possible after the refund period.
In addition, registration on the CASHPOST site is required within 3 days after applying for a refund on "My Page" on the LAWSON TICKET HP site. Please note that if you do not complete the procedure within 3 days, you will not be able to get a refund.
* If you have purchased multiple performances, please complete the procedure for each performance for which you wish to receive a refund.

● Procedure procedure
[step1]
LAWSON TICKET WEB site (https://l-tike.com) Log in to "My Page"
[step2]
Click [Go to Refund Procedure] in "Refund Information" at the bottom of My Page
[step3]
After confirming the information such as the ticket price of "Refund status",
Enter your e-mail address in "Refund procedure guidance e-mail address" and click [Next]
[step4]
After confirming the information in "Confirm application details" and agreeing to the guidance details, click [Refund application].
Here, registration on the LAWSON TICKET site is completed
[step5]
To the email address registered in [step3]
You will receive an e-mail from LAWSON TICKET that describes the "receipt details" and "receipt procedure".
After checking the contents, access the URL described
From here, the procedure at CASH POST will start.
[step6]
Enter the "reception number" in the email you received in [step5], and then
Enter the number of "Image authentication" and click [Next].
[step7]
After confirming the "receipt details", select [Payment to designated bank transfer account] or [Receipt at LAWSON store] in "Selection of receipt method".
* If the amount received is 30,000 yen or more, [Receive at LAWSON store] cannot be selected.

When [Bank transfer to designated account] is selected
[step8]
Enter the [reservation number] and [phone number] at the time of application as the "authentication key", and then
Confirm and agree to the handling of personal information, and click [Select financial institution]
[step9]
After that, follow the instructions on the screen to complete the procedure.

When [Receive at LAWSON store] is selected
[step8]
Hold the displayed QR code for procedures over Loppi at LAWSON store to read it.
[step9]
After confirming the amount received, follow the instructions on the screen and enter the "reservation number" and the "phone number at the time of reservation" in Loppi.
[step10]
Please bring the "application ticket" issued by Loppi to the cashier within 30 times. * Please check the operations and registration details during this procedure before proceeding. In addition, please note that we will not be able to respond to any inadequacies of the customer during the procedure.

* Please check the operations and registration details during this procedure before proceeding. In addition, please note that we will not be able to respond to any inadequacies of the customer during the procedure.
* Please complete the refund procedure within 3 days after completing the registration on the My Page site in the reception site of [step6]. Please note that if you do not complete the procedure within 3 days, you will not be able to get a refund.
* Before receiving an email, please set so that you can receive the following two domains. Even if you do not receive the email, please be sure to check the settings yourself within the period.
≪Receivable domain≫ l-tike.com /ent.lawson.co.jp

<Inquiries: LAWSON TICKET Information https://l-tike.com/contact/ >
* We accept inquiries by e-mail, but inquiries are very crowded and it may take several days to reply. Thank you kindly look forward for your understanding.

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In addition, please note that we cannot accept refunds other than the above guidance methods.
We sincerely apologize for any inconvenience caused.